1. Who we are
Patch360 Limited (“Patch360”, “we”, “our”, or “us”) is a technology company registered in Ghana with its principal office at Prono Street, Community 7, Tema, Ghana. We are an affiliate of Sprint-Scale IT Limited (United Kingdom).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (patch360.net) or engage with our services.
2. Information we collect
Information you provide
- Full name, work email address, and organization name when you submit our contact or consultation form
- Phone number (optional) provided during enquiries
- Message content and any attachments you send us
Information collected automatically
- IP address and approximate location
- Browser type, operating system, and device information
- Pages visited, time spent, and navigation patterns
- Referring website or source
3. How we use your information
We use your information to:
- Respond to your enquiries and consultation requests
- Provide, maintain, and improve our services
- Communicate about projects, updates, or service changes
- Analyse website usage to improve user experience
- Comply with legal obligations and protect our rights
4. Legal basis for processing
We process your personal information based on:
- Consent — when you submit a form or accept cookies
- Legitimate interest — to operate and improve our business and website
- Contractual necessity — to deliver services you have engaged us for
- Legal obligation — to comply with applicable laws and regulations
5. Data sharing
We do not sell your personal information. We may share data with:
- Sprint Scale IT Ltd (UK) — our affiliate, for service delivery coordination
- Email and hosting service providers — to operate our website and communications
- Legal or regulatory authorities — when required by law
6. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months unless an ongoing business relationship exists.
7. Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS), access controls, and regular security reviews.
8. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Withdraw consent at any time
- Object to or restrict processing of your data
To exercise any of these rights, contact us at sales@patch360.net.
9. Cookies
Our website uses cookies to enhance your browsing experience. For full details on the cookies we use and how to manage them, please see our Cookie Policy.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
11. Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: sales@patch360.net
- Address: Prono Street, Community 7, Tema, Ghana